Terms & Conditions

Shipping Policy

Stem Jackets can ship products anywhere in the United States using USPS. Shipping charges are determined by one or more of the following: shipping method and total weight of package, excluding applicable sales tax.

Order Processing/Shipping Time

All orders take one business day to process and activate for all in stock items. Most orders ship within 3 business days from Hanford, CA.
USPS FIRST CLASS MAIL (Stem Jackets Flat Rate, $1.99 for 1-3 units and $3.50 for 4 or more units) – Transit time: Please allow 5-8 business days for Western / Central regions, 8-12 business days for East / Southeast regions. Tracking is not available for orders shipped USPS First Class Mail.
USPS PRIORITY MAIL – Transit time: Please allow 2-3 business days for delivery. In some cases it may take up to 4-6 business days for delivery. Tracking is not available for orders shipped USPS Priority Mail.

International Shipping

At this time stemjackets.com only offers direct shipping with the United States. For any global order inquiries, please contact info@stemjackets.com.

Return Policy

Returns can be requested up to 30 days from the date your order was marked “delivered”. For returns, please send an email to info@stemjackets.com. Please note that you will need access to a printer for your return shipping label.

Customer Service

We are currently only available for inquiries through info@stemjackets.com. If you send a request outside of normal business hours, we will respond as quickly as possible. We will not be available for support on standard US Holidays.