Terms & Conditions

Shipping Policy

Stem Jackets can ship products anywhere in the United States using USPS. Shipping charges are determined by one or more of the following: shipping method and total weight of package, excluding applicable sales tax.

Order Processing/Shipping Time

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• All orders take one business day to process and activate for all in stock items. Most orders ship within 3 business days from Hanford, CA.

• USPS FIRST CLASS MAIL (Stem Jackets Flat Rate, $1.99 for 1-3 units and $3.50 for 4 or more units) – Transit time: Please allow 5-8 business days for Western / Central regions, 8-12 business days for East / Southeast regions. Tracking is not available for orders shipped USPS First Class Mail.

• USPS PRIORITY MAIL – Transit time: Please allow 2-3 business days for delivery. In some cases it may take up to 4-6 business days for delivery. Tracking is not available for orders shipped USPS Priority Mail.

International Shipping

• At this time stemjackets.com only offers direct shipping with the United States. For any global order inquiries, please contact info@stemjackets.com.

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Return Policy

​Returns can be requested up to 30 days from the date your order was marked “delivered”. For returns, please send an email to info@stemjackets.com. Please note that you will need access to a printer for your return shipping label.

Customer Service

We are currently only available for inquiries through info@stemjackets.com. If you send a request outside of normal business hours, we will respond as quickly as possible. We will not be available for support on standard US Holidays.